Client Experience | Strategic Business Consultant

A dinner table on the balcony by the sea

client experience.

Deliverability and trust are core values in Michelle's business. If you're looking to stay (or become) competitive in your market, partnering with a trusted operations leader and growth strategist who can deliver on key objectives is one of the best ways to achieve that.

a view into partnership.

initial consultation.

Why are you looking to partner? What are you looking to achieve? We'll get acquainted and have a high-level conversation about your vision and key objectives.

proposal & commitment.

After the key objectives are identified, a pricing proposal and estimated timeframe for commitment will be prepared and delivered.

systems & culture review.

SWOT analyses, front and back-office technology review, audit of all systems, processes, and organizational structure. Agent and staff culture surveys.

business planning.

Strategic business planning for owners and leadership team. Discuss results from analyses and surveys, identify most important goals, and set timelines for implementation.

implementation & tracking.

Changes begin to be made at the agreed upon pace; monthly reporting on key performance metrics begin and last through the commitment period.

testimonials.

"Having worked with Michelle for several years, I can highly recommend her as an operational consultant. She has a meticulous attention to detail and an incredible knack for implementing systems and processes. She recognizes gaps in organizational structure and seamlessly integrates solutions to streamline efficiencies. And above all else, she’s a hard worker, which is a rarity today."

Kellen Porter
Chief Operating Officer

Douglass Elliman

Miami, FL

11.04.2025